0% cancellation fee applies for bookings cancelled more than 24 hours before departure.
50% cancellation fee applies for bookings cancelled within 24 hours before departure.
100% cancellation fee applies for no-shows
Noosa Everglades & Highlights Tour require 48 hours notice for 0% cancellation.
Coast to Hinterland Tours accepts no responsibility for passengers failing to be at the designated pick-up point at the designated times.
Bookings may be changed up to 24 hours prior to departure at no charge.
Refunds are processed the same day by Coast to Hinterland Tours, however, most our online payment system processes refunds within 5-10 business days. Credit card fees incurred at the time of booking will not be refunded.
The price to charter a minibus and driver may vary depending on 3 main factors; distance travelled, pick-up and drop-off times and day of travel.
We offer two types of Minibus Charters, a regular Minibus Charter where the driver and vehicle remain with you at all times, or a Flexi Taxi Transfer service which is a cost effective point-to-point charter service.
* A surcharge may apply for out of town charters such as Bribie Island or Brisbane. If a late-night pick-up is requested between 10 pm – 6 am, a surcharge may apply.
Full payment is required 7 days before travel for Flexi-taxi, minibus & airport transfer bookings. Payment may be made with a credit card or bank deposit.
Your vehicle & driver have been booked for a specific pick-up time for both the outbound and return transfers. If you are running late and your driver and vehicle are waiting outside, a waiting fee of $40 per 30 minutes may be incurred.
In some instances, the vehicle and driver may be booked for another job on the same day, therefore the ability to wait may not be possible.
A Flexi Taxi booking is for single point A to point B journeys, additional pick-ups and drop-offs en route will incur a surcharge.
Yes, your vehicle & driver have been booked for a specific number of hours from the first pick-up time to the last drop-off time. If you wish to extend your charter on the day, additional hours will be charged in increments of 30 mins at a rate of $40.00.
Full payment is required at the time of booking.
Bookings may be changed up to 24 hours prior to departure for free.
Date changes within 24 hours may be requested however Coast to Hinterland Tours reserves the right to refuse any change due to insufficient notice.
No refund is payable if a passenger is not at the departure point at the nominated departure time to participate in the tour. Guests should ensure that they know exactly where the departure point is and should arrive there at least 10 minutes early
Our tours are not weather dependent. Actually, the rainy days are always our busiest. All tours will depart regardless of rain or other weather conditions unless we are aware of conditions/forecasts that would make it unsafe.
Yes, for day tours we pick up from Beachside accommodations between Mooloolaba and Noosa. If you are staying in an AirB&B or with family and friends, please check if a door-to-door pick-up is possible before booking.
No, if you have paid in full and you have received a confirmation email, then there is no need to reconfirm your booking.
You must add special comments when booking if you require special dietary requirements. Every effort will be made to accommodate your request however, Coast to Hinterland Tours are unable to offer a guarantee on behalf of the partners we work with. We will inform you in advance if a specific dietary request is not available.
Infant and toddler restraints and booster seats available on request.
Babies up to 6 months old
Babies up to 6 months of age must be in an approved rear-facing restraint that is properly fastened and adjusted. We recommend babies stay in a rear-facing restraint for as long as their size allows.
Babies and children—6 months to 4 years. Babies and children from 6 months and up to 4 years must be in an approved child restraint that is properly adjusted and fastened. The child restraint may be rear-facing or forward-facing with a built-in harness.
Children—4 to 7 years
Children aged 4 years and up to 7 years may be in an approved child restraint that is forward-facing with a built-in harness that is properly adjusted and fastened. They may also be in an approved booster seat secured with an adult lap-sash seatbelt or a fastened and adjusted H-Harness
Children 7 years and over
Children who are 7 years and over may sit in a standard seat with an adult seat-belt, or an approved booster seat/cushion secured with an adult lap-sash seat-belt or an H-Harness
Generally, no, our tour van is not equipped to store wheelchairs due to limited storage space. Strollers are permitted onboard the minibus.
Please enquire before booking for clarification on a particular tour.
Infants aged 0-2 years travel free of charge *Varies for Noosa Everglades Tour
Adult fares apply to persons aged 15 years and over
We’re happy to welcome children on board our tours. Children’s prices apply to all children aged 3-14 years.
o Coast to Hinterland Tours reserves the right to refuse passage to those who insist on bringing items as described above or who cause unnecessary departure delays relating to this matter.
o All travelling persons must have a separate seat allocated for their use. Carrying an infant on one’s lap or having them occupy space in the aisle is not permitted.
o Any party arriving with undisclosed infants will be required to pay our child’s fare prior to boarding the touring vehicle. If there are no seats available for an undisclosed party to occupy, the entire travelling party may be denied the opportunity to travel and will forfeit their fares.
Our touring vehicles have minimal storage space, any more than a small day pack is undesirable. Large bags, prams & strollers cannot be stored onboard. If you need to bring along any more than this, please be sure to let us know at the time of booking, as it may be necessary to purchase an extra seat to accommodate your luggage.
State legislation prohibits alcohol to be consumed in any of our licenced vehicles at any time. There is to be no open alcohol brought on the bus.
We require full payment at the time of placing your online booking and accept all major credit cards or bank transfers. We can accept all major debit and credit cards from customers in every country in 135+ currencies. Credit card payments incur a surcharge.
In line with the Hearing and Assistance Dogs Act 2009 certified guide dogs, hearing dogs or assistance dogs are more than welcome on board our vehicles.