We want your journey with Coast to Hinterland Tours to be smooth and hassle-free. We appreciate you arranging a charter, transfer, or excursion, so here we’ve compiled a list of answers to frequently asked questions. Of course, if you still have a query or question, be sure to contact us. A member of the Coast to Hinterland Tours team would be delighted to address any of your concerns.
Q. When do I have to pay the balance for tours, minibus charters & event bookings?

Bookings cannot be held on a tentative basis, full payment is required:

Tours, Minibus Charters & Transfers

10 days before travel. Payment may be made with a credit card or bank deposit.

Events (e.g. dinner & theatre events)

21 days before the event

Q: What is your cancellation policy?

Day Tours, Minibus Charters & Transfers

0% cancellation fee applies for bookings cancelled more than 24 hours before departure.  

50% cancellation fee applies for bookings cancelled within 24 hours before departure.  

100% cancellation fee applies for same-day cancellations or no-shows 

In case of cancellation within 24 hours or no-show for guests who do not join their group on private small group tours (10> Adults), a full refund will be issued less an administration fee of $50 per person.

$100 cancellation fee applies on booked luggage trailers (applicable on certain minibus charters & airport transfer bookings)

Events (e.g. Dinner & Theatre events)

50% cancellation fee applies for bookings cancelled more than 21  days before the event.  

100% cancellation fee applies for bookings cancelled within 21 days of the event.  

100% cancellation fee applies for no-shows 

Noosa Everglades & Highlights Private Tour  require  48 hours’ notice for 0% cancellation. 

Coast to Hinterland Tours accepts no responsibility for passengers failing to be at the designated pick-up point at the designated times.  

Bookings may be changed up to 24 hours prior to departure at no charge. 

Q. What if I’m late paying?

Your booking is subject to change or may be cancelled if payment has not been received by the due date. If you require an extension to the payment due date, please contact 1300 004 903.

Q. How long will refunds take?

Refunds are processed the same day by Coast to Hinterland Tours, however, our online payment system processes refunds within 5-10 business days depending on the bank. Credit card fees incurred at the time of booking will not be refunded.

Q. If I booked through a booking agent, can I change my booking?

Yes, however, you will need to go back to your booking agent to make any changes to your booking or to cancel your booking.

Q. How much does a Sunshine Coast Minibus & Driver cost?

The price to charter a minibus and driver may vary depending on 3 main factors; distance travelled, pick-up and drop-off times and day of travel.

We offer two types of Minibus Charters, a regular Minibus Charter where the driver and vehicle remain with you at all times, or a Minibus Charter Transfer service which is a cost-effective point-to-point charter service.

* A surcharge may apply for out-of-town charters such as Bribie Island or Brisbane. If a late-night pick-up is requested between 9 pm 5 am, a surcharge will apply. 

Q. What if I’m running late for my Minibus Charter transfer?

Your vehicle & driver have been booked for a specific pick-up time for both the outbound and return transfers. If you are running late and your driver and vehicle are waiting outside, a waiting fee may be incurred. (Refer to T&C’s)

In some instances, the vehicle and driver may be booked for another job on the same day, therefore the ability to wait may not be possible.

Q. Can I add additional pick-up and drop-off locations to a Minibus Charter transfer?

A Minibus Charter Transfer booking is for single point A to point B journeys, additional pick-ups and drop-offs en route will incur a surcharge. (Refer to T&C’s)

Q. Can I extend my Minibus Charter on the day?

Yes, your vehicle & driver have been booked for a specific number of hours from the first pick-up time to the last drop-off time. If you wish to extend your charter on the day, additional hours will be charged in increments of 30 mins (Refer to T&C’s)

Q: What if I want to change the date of my tour or charter?

Bookings may be changed up to 24 hours before departure for free.

Date changes within 24 hours may be requested however Coast to Hinterland Tours reserves the right to refuse any change due to insufficient notice.

Q: What to bring on a day tour or charter?
  • A bottle of water.
  • An item of warm clothing (winter months).
  • A hat and sunglasses.
  • Sunscreen.
  • A rain jacket or umbrella.
  • Spare cash.
Q: What if I am late for my Day Tour?

There is no refund if a passenger is not at the departure point at the nominated departure time. Guests should ensure that they know exactly where the departure point is and should arrive there at least 10 minutes early

Q: Does the tour operate in wet weather?

Our tours are not weather-dependent the rainy days are always our busiest. All tours will depart regardless of rain or other weather conditions unless we are aware of conditions/forecasts that would make it unsafe.

Q: Do you provide a pick-up service for day tours?

Yes, for day tours we pick up from Beachside accommodations between Mooloolaba and Noosa. If you are staying in an Airbnb or with family and friends, please check if a door-to-door pick-up is possible before booking.

Q: Do I need to confirm my tour booking?

No, if you have paid in full and you have received a confirmation email, then there is no need to reconfirm your booking.

Q: What if I have special dietary requirements?

You must add special comments when booking if you require special dietary requirements. We will inform you in advance if a specific dietary request is not available.

Q: How do babies and children travel on the tour bus?

Infant and toddler restraints and booster seats are available on request.

Babies up to 6 months old

Babies up to 6 months of age must be in an approved rear-facing restraint that is properly fastened and adjusted. We recommend babies stay in a rear-facing restraint for as long as their size allows.

Babies and children—6 months to 4 years. Babies and children from 6 months and up to 4 years must be in an approved child restraint that is properly adjusted and fastened. The child restraint may be rear-facing or forward-facing with a built-in harness.

Children—4 to 7 years

Children aged 4 years and up to 7 years may be in an approved child restraint that is forward-facing with a built-in harness that is properly adjusted and fastened. They may also be in an approved booster seat secured with an adult lap-sash seatbelt or a fastened and adjusted H-Harness

Children 7 years and over

Children who are 7 years and over may sit in a standard seat with an adult seat-belt, or an approved booster seat/cushion secured with an adult lap-sash seat-belt or an H-Harness

Exemptions from complying with standard child restraint laws

Child restraints are not required on buses that can carry 13 or more people (including the driver). This applies to (2) of our fleet vehicles, our 13-seat + driver & 21-seat + driver bus.

If a child restraint is in the vehicle, the driver is responsible for ensuring the child is restrained. If no restraint is in the vehicle, the driver is not responsible for the child being restrained.

Children less than 1-year-old can be held on the lap of someone 16 years or older. Children more than 1 year old and less than 7 years old can be restrained using a seat belt (but must not sit in the front seat if the vehicle has 2 or more rows of seats).

Q: Can I take a wheelchair or a stroller on Tour?

Generally, no, our tour vehicles are not equipped to store wheelchairs due to limited storage space. Strollers are permitted onboard the minibus.

Please enquire before booking for clarification on a particular tour.

Q: What is Coast to Hinterland Tours’ child policy?

Infants aged 0-2 years travel free of charge *Varies for Noosa Everglades Tour

Adult fares apply to persons aged 15 years and over

We’re happy to welcome children on board our tours. Children’s prices apply to all children aged 3-14 years.

  • Please be aware that our vehicles have limited storage space for prams or strollers.
  • Coast to Hinterland Tours reserves the right to refuse passage to those who insist on bringing items as described above or who cause unnecessary departure delays relating to this matter.
  • It is essential that we are aware of all guests travelling.
  • All travelling persons must have a separate seat allocated for their use. Carrying an infant on one’s lap or having them occupy space in the aisle is not permitted.
  • Any party arriving with undisclosed infants will be required to pay our child’s fare prior to boarding the touring vehicle. If there are no seats available for an undisclosed party to occupy, the entire travelling party may be denied the opportunity to travel and will forfeit their fares.
Q: Can I bring luggage on board the bus?

Our touring vehicles have minimal storage space, any more than a small day pack is undesirable. Large bags, prams & strollers cannot be stored onboard. If you need to bring along any more than this, please be sure to let us know at the time of booking, as it may be necessary to purchase an extra seat to accommodate your luggage.

Q: Can I drink alcohol onboard?

State legislation prohibits alcohol from being consumed in any of our licenced vehicles at any time. There is to be no open alcohol on the bus.

Q: What are my payment options?

We accept all major credit cards or bank transfers. We can accept all major debit and credit cards from customers in every country in 135+ currencies. Credit card payments incur a 1.9% surcharge.

Q. Can I take my dog on board the tour vehicle?

In line with the Hearing and Assistance Dogs Act 2009  certified guide dogs, hearing dogs or assistance dogs are more than welcome on board our vehicles.

Q. What if I or one of my guests damage or soil a vehicle?

The lead passenger for the booking is responsible for any damage caused to the vehicle. Examples include vandalism, vehicle cleaning due to food or beverage spillage, bodily fluids and breakage of interior or exterior fittings.

A fee may be charged if damage or cleaning to the bus is caused. This includes body excretions and/or vomiting. A minimum will apply for excretions and/or vomiting clean-ups. The price of repair or spare parts will be charged to the credit card provided at the time of booking.

Cleaning Fees

  • Light Clean $150
  • Medium Clean $250
  • Heavy Clean $500 (eg. Bodily Fluids, Stains)

Damage to the vehicle

The price of repair or spare parts will be charged to the credit card provided at the time of booking.

Why Book With Us?

For the Broad Range of Boutique All-Inclusive Tours, Proven Quality, Value for Money, Reputation and Transformational Experience 

1300 004 903