Terms & Conditions


Fares are in Australian dollars and are subject to change without notice. Prices are correct at the time of publication but may change without notice except for confirmed bookings. Confirmed bookings will not alter.


Bookings are not deemed confirmed until full payment is received.

Places on tours are allocated strictly based on when payment is received. Should tours be cancelled due to unforeseen circumstances by Coast to Hinterland Tours, a full refund will apply or guests may guests transfer on to the same tour at a later date, or a credit may be transferred across to a different tour at a later date.

Bookings can be transferred by you to another person at no cost but we must be advised of the name of the replacement passenger.

Payment due dates

Bookings cannot be held on a tentative basis, full payment is required:

Tours, Minibus Charters & Airport Transfers

10 days before travel. Payment may be made with a credit card or bank deposit.

Q: What is your cancellation policy?

Day Tours, Minibus Charters & Transfers

0% cancellation fee applies for bookings cancelled more than 24 hours before departure.  

50% cancellation fee applies for bookings cancelled within 24 hours before departure.  

100% cancellation fee applies for same-day cancellations or no-shows 

In case of cancellation within 24 hours or no-show for guests who do not join their group on private small group tours (10> Adults), a full refund will be issued less an administration fee of $50 per person.


Refunds are processed the same day by Coast to Hinterland Tours, however, most banks will credit your credit card within 5-10 business days. Credit card fees incurred at the time of booking will not be refunded.

Noosa Everglades & Highlights Tour requires 48 hours’ notice for 0% cancellation. 

Coast to Hinterland Tours accepts no responsibility for passengers failing to be at the designated pick-up point at the designated times.  

Gift Voucher

Please note that our gift vouchers are non-refundable

Money Back Guarantee

At our company, customer satisfaction is of the utmost importance. If you are not satisfied with your tour, please speak with your tour leader on the day of the tour to reach a fair resolution. If no resolution can be reached, a full or partial refund may be offered.

Deposits for Minibus Charter Bookings

No deposit is required.

Extension of time or running late for your Minibus Charter pick-up

Your vehicle & driver are booked for a specific pick-up time for both the outbound and return journeys. If you are running late or need to extend the duration of your minibus charter on the day,  a waiting fee of $80 per 30 minutes will be incurred for the 11 & 13-seat vehicles and $110 per 30 minutes for the 21-seat vehicle.

In some instances, the vehicle and driver may be booked for another job on the same day, therefore the ability to wait may not be possible.

Children-Day Tours

Infants aged 0-2 years travel free of charge

Children aged 3 years and up to 14 years receive a discount as advertised for each tour

Adult fares apply to persons aged 15 years and over

Day Tours – Accommodation pick-up

No refund is payable if a passenger is not at the departure point at the nominated departure time. Please wait outside the hotel 10 minutes before pick-up time. Pick-up times may vary depending on traffic. To ensure an accommodation pick-up is arranged, please make sure you add your accommodation details at the time of booking.

Seating and seat belts

All passengers are to wear seat belts in seat-belt-equipped vehicles.  Coast to Hinterland Tours is not responsible for the provision, installation, and securing of children and child booster seats, capsules, and child restraints. Parents, guardians, or the client are responsible for providing, installing and securing all child restraints and booster seats.

Weather & Itineraries

All tours will depart regardless of rain or other weather conditions unless we are aware of conditions/forecasts that would make it unsafe. Full refunds are given if tours are cancelled before departure. All tours are subject to operational needs and changes that may result in some variations to published itineraries and inclusions.


Smoking is prohibited on all Coast to Hinterland Tours vehicles.

Food & non-alcoholic beverages onboard

Food and beverages (Excluding water) are not to be consumed on any vehicle without prior approval from the driver. In such circumstances such as chartered services of a bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is by these terms and conditions.

You are responsible for any charge levied in respect of any damage caused to a vehicle as a direct result of your booking or charter.

Alcohol & Drugs

State legislation prohibits alcohol from being consumed in any of our licensed vehicles at any time. There is to be no open alcohol brought on the bus at any time.

For the safety of other guests, persons considered to be intoxicated by either drugs or alcohol will not be carried and may be excluded from the tour or not boarded. No compensation or refunds will be paid.

Cleaning & Damage

The lead passenger for the booking is responsible for any damage caused to the vehicle. Examples include vandalism, vehicle cleaning due to food or beverage spillage, bodily fluids and breakage of interior or exterior fittings.

A fee may be charged if damage or cleaning to the bus is caused. This includes body excretions and/or vomiting. A minimum will apply for excretions and/or vomiting clean-ups. The price of repair or spare parts will be charged to the credit card provided at the time of booking.

Cleaning Fees

  • Light Clean $150
  • Medium Clean $250
  • Heavy Clean $500 (eg. excretions and/or vomiting, stains)

Damage to the vehicle

The price of repair or spare parts will be charged to the credit card provided at the time of booking.

Payment for damage or cleaning

If you are required to pay for cleaning or damages Coast to Hinterland Tours / Minibus Charter Sunshine Coast will debit the credit card as supplied at the time of booking with the specified amount.

Breakdowns & Delays

Coast to Hinterland Tours gives its advice on tour journey times in good faith and does not guarantee the completion of any journey at any specific time and will not be liable for loss or inconvenience caused by the actual journey time and or breakdown of the vehicle.

Unusual road, traffic, and weather conditions are beyond the control of Coast to Hinterland Tours and the driver, and delays may occur. Late arrivals due to these and other occurrences out of the driver’s control are not grounds for the cancellation of the tour.

In the unfortunate circumstance where the vehicle reserved for a day tour or minibus charter sustains damage or is involved in an accident, rendering it inoperable, confirmed bookings may be subject to cancellation with a full refund provided. Please note that Coast to Hinterland Tours is not accountable for arranging replacement vehicles through third-party services

Passenger Property & Lost Property

Coast to Hinterland Tours assumes no liability for any damage to or loss of property left on the vehicle by a passenger. In cases of lost property, items may be returned to the owner via postal service, with postage costs for the return borne by the passenger along with a $20 administration handling fee

  • No luggage can be bought on day tours. Large backpacks and suitcases will be refused at departure due to space restrictions on board.
  • Coast to Hinterland Tours drivers are not responsible for the behaviour and safety of children when not accompanied by a parent or guardian. Drivers are responsible for the safe operation of the vehicle as their primary focus.
  • Coast to Hinterland Tours drivers reserve the right to deny travel where a risk to customers, the public, or staff is perceived.
  • Coast to Hinterland Tours does not offer wheelchair lift vehicles
  • All bookings are subject to availability.
1300 004 903