Terms & Conditions

Fares

Fares are in Australian dollars and are subject to change without notice.

Bookings

Bookings are not deemed confirmed until full payment is received.

Places on tours are allocated strictly on the basis of when payment is received. Should tours be cancelled due to unforeseen circumstances by Coast to Hinterland Tours, a full refund will apply or guests may guests transfer on to the same tour at a later date, or a credit may be transferred across to a different tour at a later date.

Bookings can be transferred by you to another person at no cost but we must be advised of the name of the replacement passenger.

Payment due dates

Bookings cannot be held on a tentative basis, full payment is required:

Tours, minibus charters & airport transfers

10 days before travel. Payment may be made with a credit card or bank deposit.

Golf & sporting transfers
14 days before travel
Events

21 days before the event

Your booking is subject to change or may be cancelled if payment has not been received by the due date. If you require an extension to the payment due date, please contact 1300 004 903.

Cancellation Policy for Day Tours & Minibus Charters & Transfers

0% cancellation fee applies for bookings cancelled more than 24 hours before departure.  

50% cancellation fee applies for bookings cancelled within 24 hours before departure.  

100% cancellation fee applies for no-shows 

Cancellation Policy for Events (eg. dinner & theatre events)

0% cancellation fee applies for bookings cancelled more than 21 days before the event.  

100% cancellation fee applies for bookings cancelled within 21 days of the event.  

100% cancellation fee applies for no-shows 

Refunds

Refunds are processed the same day by Coast to Hinterland Tours, however, most banks will credit your credit card within 5-10 business days. Credit card fees incurred at the time of booking will not be refunded.

Noosa Everglades & Highlights Tour requires 48 hours’ notice for 0% cancellation. 

Coast to Hinterland Tours accepts no responsibility for passengers failing to be at the designated pick-up point at the designated times.  

Deposits for Minibus Charter Bookings

No deposit is required.

Running late for a Minibus Charter transfer?

Your vehicle & driver are booked for a specific pick-up time for both the outbound and return transfers. If you are running late a waiting fee of $45 per 30 minutes will be incurred.

In some instances, the vehicle and driver may be booked for another job on the same day, therefore the ability to wait may not be possible.

Extending the time required for a Minibus Charter on the day?

Your vehicle & driver are booked for a specific number of hours from the first pick-up to the last drop-off. If you wish to extend your charter on the day, additional hours may be charged in increments of 30 mins at a rate of $40.00.

Children – Day Tours

Infants aged 0-2 years travel free of charge

Children aged 3 years and up to 14 years receive a discount as advertised for each tour

Adult fares apply to persons aged 15 years and over

Day Tours – Accommodation pick-up

No refund is payable if a passenger is not at the departure point at the nominated departure time. Please wait outside the hotel 10 minutes prior to pick-up time. Pick-up times may vary depending on traffic. To ensure an accommodation pick up is arranged, please make sure you add your accommodation details at the time of booking.

Seating & Seat belts

All passengers are to wear seat belts in seat belt-equipped vehicles.  Coast to Hinterland Tours is not responsible for the provision, installation, and securing of children and child booster seats, capsules, and child restraints. Parents, guardians, or the client are responsible to provide, install and secure all child restraints and booster seats.

Weather & Itineraries

All tours will depart regardless of rain or other weather conditions unless we are aware of conditions/forecasts that would make it unsafe. Full refunds are given if tours are cancelled prior to departure. All tours are subject to operational needs and changes that may result in some variations to published itineraries and inclusions.

Smoking

Smoking by law smoking is prohibited on all Coast to Hinterland Tours vehicles.

Food & non-alcoholic beverages onboard

Food & Beverages (Excluding water) are not to be consumed on any vehicle without prior approval from the driver. In such circumstances such as chartered services of a bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is in accordance with these terms and conditions.

You are responsible for any charge levied in respect of any damage caused to a vehicle as a direct result of your booking or charter.

Alcohol & Drugs

State legislation prohibits alcohol to be consumed in any of our licensed vehicles at any time. There is to be no open alcohol brought on the bus at any time.

For the safety of other guests, persons considered to be intoxicated by either drugs or alcohol will not be carried and may be excluded from the tour or not boarded. No compensation or refunds will be paid.

Cleaning & Damage

Passengers are responsible for any damage caused to the vehicle as a direct result of your booking. Examples include vandalism, vehicle cleaning due to food or beverage spillage, bodily fluids and breakage of interior or exterior fittings.

A fee may be charged if damage or cleaning to the bus is caused. This includes body excretions and/or vomiting. A minimum will apply for excretions and/or vomiting clean-ups.

  • Light Clean $150
  • Medium Clean $250
  • Heavy Clean $400
Breakdowns & Delays

Coast to hinterland Tours gives its advice on tour journey times in good faith and does not guarantee the completion of any journey at any specific time and will not be liable for loss or inconvenience caused by the actual journey time and or breakdown of the vehicle.

Unusual road, traffic, and weather conditions are beyond the control of Coast to Hinterland Tours and the driver, and delays may occur. Late arrivals due to these and other occurrences out of the driver’s control are not grounds for the cancellation of the tour.

Passenger Property & Lost Property

Coast to Hinterland Tours does not accept liability for any damage to or loss of any property left upon the vehicle by a passenger. All lost property will be returned Coast to Hinterland Tours office and may be returned, Postage costs to return lost property are payable by the passenger.

General
  • No luggage can be bought on day tours. Large backpacks and suitcases will be refused at departure due to space restrictions on board.
  • Coast to Hinterland Tours drivers is not responsible for the behaviour and safety of children when not accompanied by a parent or guardian. Drivers are responsible for the safe operation of the vehicle as their primary focus.
  • Coast to Hinterland Tours drivers reserves the right to deny travel where a risk to customers, the public, or staff is perceived.
  • Coast to Hinterland Tours does not offer wheelchair lift vehicles
  • All bookings are subject to availability.